Patient Services Representative Application

Valley Oral Surgery is seeking a Patient Services Representative to provide exceptional administrative and patient support as part of our Front Office/Scheduling Center team. This role is responsible for creating a positive patient experience through scheduling, registration, insurance coordination, financial discussions, medical record management, and assisting with surgical appointment preparation.

Key Responsibilities:

  • Welcome and assist patients while providing excellent customer service
  • Manage scheduling, registrations, phone calls, and patient communications
  • Maintain accurate patient records and documentation within the EHR system
  • Verify insurance information, collect payments, and assist with authorizations
  • Coordinate surgical appointments, consents, and pre-operative requirements
  • Support front office and scheduling center operations and provide coverage across departments as needed
  • Maintain patient confidentiality and a professional, organized environment

Qualifications:

  • High school diploma or equivalent required
  • Medical/dental office experience preferred
  • Knowledge of insurance, scheduling, and medical/dental terminology preferred
  • Strong communication, organization, and computer skills
  • Ability to multitask in a fast-paced environment
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